Tom Sansone was delighted when Medalcraft Mint delivered his order for 120 donor medallions nearly a month ahead of schedule. He appreciated the exceptional customer service because the 3.5-inch antique brass medallions were going to donors who came to the rescue of an urgent fundraising issue for their private club.
Tom is a big fan of the story behind Hewlett-Packard’s Golden Banana Award – the one where an HP manager wanted to immediately reward an engineer for finding a solution to a problem, so he reached in his drawer and gave him the banana he had brought for lunch, reinforcing the idea that immediacy is a critical part of recognition.
“Gifts for service or contributions only really count when they’re given close to the behavior being acknowledged,” Tom explains. “I wanted to find a way to thank these people, and the quality of the product from Medalcraft Mint on the first try was perfect.”
Tom had designed what he describes as a primitive rendering of the medallion’s design, and a computer-savvy friend finalized the digital file for the Medalcraft Mint team. Tom then designed a presentation box to wrap up the project, and the result was a winner.
“From order submission to delivery was only about three weeks,” Tom says. “I wasn’t expecting anything for at least another month, and Medalcraft Mint delivered with perfect execution.”
For more information or to request a quote, please go to https://medalcraft.com/ or call 800-558-6348.
